Frequently Asked Questions
These are the frequently asked questions our customer usually have! All your answers in on place!
Q1: Do we need to vacate our space for the cockroach treatment?
No! There is no need to vacate your space, our treatment is done in running households/business establishments.
Q2: Are the treatments odourless?
Yes - all treatments by Presto are odourless, non-toxic and 100% safe for humans & pets.
Q3: Can we stay in the house/office during the pest control treatment?
Yes you can!
Our treatments are 100% safe for everybody, even for allergic, asthmatics and new borns.
Q4: Are there any additional charges for callback(s) during the contract period?
No!
In case of any problem(s), call-backs are absolutely free.
Q5: What do we need to prepare before the treatment?
No prior arrangements are required.
Team Presto will seamlessly treat the pests with minimal disruption to your daily routine.
Q1: What are the signs of a cockroach infestation?
Common cockroach infestation signs include black droppings near food areas, a musty smell, shed skins, and smear marks along walls. If you spot these, the problem is likely bigger than it looks.
Q2: Why are there so many cockroaches in my house?
Cockroaches multiply fast in warm, humid conditions. If you're seeing them frequently, there's likely a nest nearby — inside walls, under appliances, or behind cabinets.
Q3: How do I permanently get rid of cockroaches, and why is my spray not working?
The only way to permanently get rid of cockroaches is to target the nest, not just the visible insects. Ordinary sprays usually only kill on contact and do not reach hidden nesting areas or eggs, which is why the problem keeps coming back. Professional gel-based treatments work from the inside out, where cockroaches carry the bait back to the colony, helping eliminate the entire infestation over time.
Q4: I keep finding cockroach eggs in my house — what does that mean?
Finding cockroach eggs in your house means an active breeding colony nearby. Eggs are laid in clusters inside egg cases (oothecae) and are resistant to most surface sprays — professional treatment is needed to break the cycle.
Q5: Why do I keep seeing small cockroaches in my bathroom?
Small cockroaches in bathrooms are usually German cockroaches, which prefer damp spaces. They breed fast and are harder to eliminate than larger species.
Q6: Are cockroaches coming from the drain normal?
Yes, cockroaches coming from drains is very common — especially in Gurgaon apartments. Drains connect to building pipes where cockroaches nest. Sealing drains at night helps, but professional treatment tackles the source.
Q1: How do I stop mosquitoes from entering my home?
Knowing how to stop mosquitoes from entering your home starts with sealing gaps around windows and doors, using fine mesh screens, and eliminating any standing water. Professional treatment adds a chemical barrier that keeps them out even during peak season.
Q2: Where do mosquitoes breed inside a house?
Mosquito breeding in the house happens in any stagnant water — flower pots, AC drip trays, bathroom buckets, clogged drains, and even bottle caps. You don't need a pond — a teaspoon of water is enough for larvae to develop.
Q3: I found mosquito larvae in my water tank — is that dangerous?
Yes. Mosquito larvae in a water tank means active breeding happening in your drinking or storage water supply. This is one of the most common sources of dengue mosquito spread in Gurgaon apartments and needs to be treated immediately by a professional.
Q4: How can I reduce the risk of dengue and chikungunya mosquitoes around my home?
Dengue and chikungunya are both spread by Aedes mosquitoes, which breed in clean, stagnant water commonly found in plant trays, coolers, buckets, and drains. Reducing the risk starts with eliminating breeding sites and preventing mosquitoes from multiplying around your property. Preventive treatment before and during the monsoon season is especially important, as mosquito populations increase significantly during this time.
Q5: When is the right time for mosquito control before monsoon?
Mosquito control before monsoon in India should ideally be done in April or May — before the rains begin. Once monsoon hits, breeding accelerates rapidly. A pre-monsoon treatment creates a protective barrier and significantly reduces the infestation risk through the season.
Q1: Why do I suddenly have an ant infestation in my home?
Ant infestations often occur when a colony discovers a reliable source of food, water, or shelter inside your home. During warmer months and the monsoon season, ants may also move indoors from disturbed outdoor nests. Once a scout ant finds a food source, it leaves a trail that attracts the rest of the colony.
Q2: How do I permanently get rid of ants?
Permanent ant control requires eliminating the entire colony, not just the ants you can see. Surface sprays may provide temporary relief, but professional treatments target the nest itself, ensuring long-term control and preventing the infestation from returning.
Q3: Why do ants keep coming back after treatment?
Ants usually return when the colony or queen survives the initial treatment. Many DIY products only kill worker ants, allowing the nest to continue producing more. Effective treatments target the colony directly to stop the infestation at its source.
Q4: Why do ant infestations increase during the monsoon?
Heavy rainfall often floods outdoor ant nests, forcing colonies to move indoors in search of food and shelter. This is why many homes experience a sudden increase in ant activity during the monsoon season. Preventive treatment before the rains can help avoid recurring infestations.
Q1: How do I know if I have termites?
Common signs of a termite infestation include hollow-sounding wood, mud tubes on walls, peeling paint, sagging floors, and doors or windows that suddenly become difficult to open. Because termites work from the inside out, visible damage often appears only after an infestation is well established.
Q2: What are the mud tubes on my walls?
Mud tubes are small tunnels built by termites to travel safely between their nest and a food source. They are one of the clearest signs of an active termite infestation and should be inspected by a professional as soon as possible.
Q3: Can termite-damaged furniture be saved?
In many cases, furniture with minor termite damage can be treated and restored. However, heavily damaged or structurally weakened wood may need to be replaced. A professional inspection can determine the extent of the damage and prevent termites from spreading to other areas.
Q4: What is the best way to get rid of termites permanently?
Effective termite control requires treating the entire colony, not just the visible termites. Professional termite treatments create a protective barrier and use advanced solutions that spread through the colony, helping eliminate the infestation at its source and providing long-term protection.
Q5: I have white ants in my home — are they termites?
Yes. White ants in homes is the common term for termites — they're not actually ants but are often mistaken for them. They're far more destructive than regular ants and require very different treatment. If you're seeing pale, soft-bodied insects near wood or soil, call a professional before the damage spreads.
Q6: I moved into a new house and found termites — is that normal?
A termite infestation in a new house in India is more common than most people expect. Termites can be present in construction materials, soil beneath the foundation, or surrounding trees. If pre-construction treatment wasn't done, infestations can appear within the first year of moving in.
Q1: Why are there rats in my house in India?
Rats in houses across India are extremely common — especially in urban areas like Gurgaon. They enter looking for food, warmth, and shelter. Once inside, they nest in walls, ceilings, and under appliances and multiply quickly if not treated early.
Q2: I found a mouse in my apartment in Gurgaon — should I be worried?
One mouse in your apartment is rarely just one mouse. Mice are nocturnal and stay hidden during the day, so spotting one usually means there are more. Gurgaon apartments are particularly vulnerable due to shared walls and pipelines between units.
Q3: How do I get rid of rats permanently?
To get rid of rats permanently you need to do three things: eliminate the existing population, seal all entry points, and remove food and water sources they're accessing. Store-bought traps and poison often only reduce numbers temporarily — professional rodent control tackles all three together.
Q4: There's a rat in my house. What should I do?
Keep food covered, seal any visible entry points, and avoid handling the rodent directly. Rats can carry diseases and often indicate a larger infestation. Professional rodent control is the safest and most effective way to remove rodents and prevent them from returning.
Q5: There's a rodent problem in my housing society — can it be treated collectively?
A rodent problem in a housing society spreads quickly because rats move freely through shared drainage, gardens, and utility shafts. Individual flat treatment helps short-term but society-level treatment covering all common areas is the only lasting solution. Presto Control offers bulk plans for gated communities and apartment complexes.
Q6: What is a bandicoot rat and how do I get rid of one in my home?
The bandicoot rat is the largest common rat species found in Indian homes — significantly bigger than the typical house rat, and far more destructive. They burrow under floors, damage structures, and are aggressive when cornered. Standard traps are usually ineffective — professional baiting and exclusion methods are needed.
Q7: Rats are chewing wires in my home — how dangerous is this?
Rats chewing wires at home is one of the most serious rodent-related risks — it's a leading cause of unexplained short circuits and house fires in India. If you're finding chewed cables or experiencing electrical faults with no clear cause, a rodent inspection should be your first call.
Q8: How do rats enter a house and how do I block them?
Common rat entry points in a house include gaps around pipes, broken drain covers, spaces under doors, cracks in walls, and ventilation openings. Rats can squeeze through a gap as small as 2cm. Professional rodent proofing identifies and seals all entry points — not just the obvious ones.
Q1: How do I know if I have bed bugs?
Common signs of a bed bug infestation include itchy bites that appear overnight, small blood stains on bedsheets, dark spotting along mattress seams, shed skins, and a musty odour. If you notice any of these signs, it's best to schedule a professional inspection before the infestation spreads.
Q2: How do I permanently get rid of bed bugs?
Bed bugs hide in mattresses, bed frames, furniture, and wall cracks, making them difficult to eliminate completely with DIY treatments. Professional treatment targets all hiding spots and includes follow-up inspections to ensure the infestation is fully eradicated.
Q3: Why do bed bugs come back after treatment?
Bed bugs often return when eggs survive the initial treatment. As eggs hatch, a new infestation can develop. Effective bed bug control requires comprehensive treatment and follow-up visits to eliminate newly hatched bugs before they reproduce.
Q4: Are bed bugs dangerous?
While bed bugs are not known to spread diseases, their bites can cause itching, allergic reactions, sleep disruption, and significant stress. Early treatment helps prevent the infestation from growing and becoming more difficult to control.